Golden Gate Living

Contact

contact@goldengateliving.es

Privacy Policy

Effective date: 11 March 2026

1. Data Controller

  • Controller: GOLDEN GATE LIVING DEVOLOPMENT S SL
  • NIF: B21966205
  • Registered office: Calle Cartajima 40, ático en planta 3º, apartamento 331, Arroyo Las Cañas, 29689 Estepona (Málaga), España
  • Contact email: contact@goldengateliving.es
  • Main website: goldengateliving.es
  • Redirect domain: goldengateliving.es

GOLDEN GATE LIVING DEVOLOPMENT S SL is responsible for the processing of personal data collected through this website and through related contact, enquiry, marketing, advertising, analytics, property search, CRM, and communication channels connected to our services.

2. Scope of this Policy

This Privacy Policy applies to personal data collected through:

  • The website goldengateliving.es
  • The redirect domain goldengateliving.es
  • Contact forms on the website
  • Direct email communications
  • WhatsApp and related messaging contact channels
  • Newsletter or marketing sign-up forms, where used
  • Property search tools, listing integrations, and related enquiry forms
  • CRM-connected website enquiries and lead management tools
  • Analytics, advertising, tracking, and remarketing technologies used on the website
  • Related integrations used to manage enquiries, leads, marketing, customer communications, and property search activity

3. Personal Data We May Collect

a) Data you provide directly

  • Name
  • Email address
  • Phone number
  • Subject or enquiry type selected via dropdown
  • Message content
  • Property enquiry details
  • Preferred property criteria or search-related information
  • Newsletter sign-up details, where applicable
  • Any other information you choose to provide in your enquiry

b) Marketing and communication data

  • Preferences relating to property, construction, renovation, investment, or general enquiries
  • Property search preferences, saved interests, and related enquiry information
  • Subscription preferences for newsletters, updates, promotional communications, and related contact
  • Records of consent, opt-in, opt-out, objection, or withdrawal of consent
  • Communication preferences for email, WhatsApp, SMS, or similar channels where lawful

c) Technical and usage data

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referral source
  • Pages visited
  • Session activity
  • Website interaction data
  • Search and filter activity on property tools
  • Cookie identifiers
  • Analytics and advertising identifiers

d) Communications and CRM data

  • Records of contact by email, website form, WhatsApp, messaging tools, or other communication channels
  • Follow-up history
  • Internal notes relating to enquiries, sales, service delivery, or customer relationship management
  • Lead, prospect, and client data stored in connected tools or CRM systems
  • Website property enquiries and related CRM handling through property-search or estate agency platforms

4. Purposes of Processing

a) To respond to enquiries

To receive, manage, and respond to enquiries submitted through contact forms, property enquiry forms, email, WhatsApp, property search tools, or other communication channels.

b) To provide services

To manage and support enquiries and services relating to:

  • Real estate
  • Property sourcing
  • Property sales support
  • Property search requests
  • Investment opportunities
  • Construction services
  • Renovation services
  • Client support and related business services

c) To manage leads and customer relationships

To organise, qualify, track, and follow up leads, prospects, clients, property enquiries, and related business contacts through internal systems, CRM platforms, and connected tools.

d) To send communications and marketing

Where permitted by law and, where required, based on consent or another valid legal basis, we may send:

  • Property updates
  • Newsletters
  • Service updates
  • Promotional campaigns
  • Email marketing
  • WhatsApp marketing
  • SMS marketing
  • Follow-up communications
  • Event invitations
  • Audience-based marketing and remarketing communications

e) To improve our website, services, and campaigns

To analyse website traffic, behaviour, campaign performance, lead generation, property search activity, user engagement, and listing interactions in order to improve the website, advertising, communications, search experience, and services.

f) To create advertising and remarketing audiences

To measure campaign effectiveness and build, refine, or use custom audiences, remarketing audiences, lookalike audiences, or similar groups across advertising, marketing, and social platforms, where lawful.

g) To operate and secure the website and connected systems

To administer the website, manage integrations, detect misuse, prevent fraud, maintain security, and protect the business, users, and systems connected to our digital services.

h) To comply with legal obligations

To comply with legal, regulatory, tax, accounting, security, fraud prevention, and record-keeping obligations.

5. Legal Bases for Processing

We process personal data on one or more of the following legal bases, depending on the context:

  • Consent: where you have given clear consent, including where required for marketing communications, newsletters, WhatsApp/SMS campaigns, or non-essential cookies
  • Pre-contractual measures: where processing is necessary to respond to your enquiry or request before entering into a contract
  • Performance of a contract: where processing is necessary to provide services you have requested
  • Legitimate interests: for lead management, service improvement, website administration, internal reporting, analytics, security, fraud prevention, certain business communications, and the management of enquiries and customer relationships, where those interests are not overridden by your rights
  • Legal obligation: where we must process personal data to comply with applicable law

Where electronic marketing is sent, this will be done in accordance with applicable rules on commercial communications and, where required, on the basis of prior consent or another lawful basis permitted by law.

6. Cookies, Analytics, Advertising, and Similar Technologies

This website may use cookies and similar technologies for:

  • Essential website functionality
  • Analytics and performance measurement
  • Advertising and campaign attribution
  • Remarketing and audience building
  • User preferences and website optimisation
  • Embedded services and third-party integrations

Where required, non-essential cookies and similar technologies will only be used after you have made a valid choice through the cookie consent mechanism. Users should be able to accept, reject, and manage non-essential cookies, and later change or withdraw their consent. Full details are provided in the separate Cookie Policy.

7. Tools, Platforms, and Service Providers

Depending on the configuration of the website and our business operations, personal data may be processed using or through tools and providers such as:

  • Email platforms and inbox providers
  • Customer relationship management systems
  • Resales Online, property search tools, listing integrations, and related CRM/property enquiry systems
  • Zapier or similar workflow automation tools
  • Google Sheets or similar data handling tools
  • Google Analytics
  • Google Tag Manager
  • Google Maps
  • Meta Pixel and related Meta business tools
  • WhatsApp and related messaging integrations
  • OpenAI / ChatGPT-related tools and automations
  • Newsletter and email marketing platforms
  • Future analytics, communication, CRM, automation, advertising, social, property search, or marketing tools that support our business operations

We only use these tools where relevant to operating the website, managing enquiries, handling property searches and property enquiries, communicating with users, running campaigns, improving services, or fulfilling legitimate business and legal needs.

8. Recipients of Data

Your data may be shared, where necessary, with:

  • Internal staff and authorised personnel
  • IT, hosting, analytics, advertising, CRM, property search, automation, and communications providers
  • Property platform and CRM integration providers, including Resales Online where relevant to website property search tools and property enquiries
  • Legal, accounting, regulatory, or professional advisers
  • Service providers supporting our business operations
  • Public authorities, regulators, courts, or law enforcement where required by law

We do not sell personal data as a standalone product. Where data is used in advertising ecosystems, audience building, campaign optimisation, analytics, remarketing, CRM handling, or property enquiry workflows, this is done as part of our marketing and business operations, subject to applicable law and lawful basis requirements.

9. International Transfers

Some of the providers and platforms we use may process data outside the European Economic Area or may permit access from outside the EEA. Where this happens, we will take appropriate steps required under data protection law, such as relying on adequacy decisions, standard contractual clauses, or other appropriate safeguards.

10. Retention of Personal Data

We keep personal data only for as long as necessary for the purposes for which it was collected, and in line with legal, regulatory, and business requirements. As a general rule:

  • General enquiries, website leads, and prospect data may be kept for up to 24 months from the last meaningful interaction, unless a longer period is justified by the nature of the relationship, legal requirements, or a continuing legitimate business need
  • Marketing contact data may be kept until you withdraw consent, opt out, object, or until we determine, after periodic review, that the data is no longer relevant for the purposes for which it was collected
  • Client, transaction, contractual, service-related, and CRM records may be kept for the duration of the relationship and afterwards for the periods required by law, limitation periods, record-keeping obligations, dispute management, or legitimate business needs
  • Technical, security, compliance, and suppression-list records may be retained for as long as reasonably necessary to protect the website, business, users, and legal position of the company

When data is no longer needed, it will be deleted, anonymised, or securely blocked in accordance with applicable law.

11. Your Rights

You may have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure of your data
  • Restrict processing
  • Object to processing
  • Request portability of your data where applicable
  • Withdraw consent at any time where processing is based on consent
  • Object to direct marketing at any time

To exercise your rights, contact: contact@goldengateliving.es

You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) if you believe your data protection rights have been infringed.

12. Marketing Communications

Where you have consented, or where another lawful basis applies, we may contact you by:

  • Email
  • WhatsApp
  • SMS
  • Phone
  • Other comparable communication channels

These communications may include:

  • Property listings and opportunities
  • Construction and renovation service updates
  • Investment-related content
  • Newsletters
  • Promotions
  • Event invitations
  • Follow-up communications
  • Market updates
  • Remarketing and audience-based campaigns

You can unsubscribe or object to direct marketing at any time using the opt-out method in the communication, where available, or by contacting us at contact@goldengateliving.es.

13. Children's Data

This website and our services are not directed at children. We do not knowingly collect personal data from children where not permitted by law.

14. Security

We apply reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no website, transmission, or storage system can be guaranteed as completely secure.

15. Third-Party Links and Services

This website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. Users should review the privacy and cookie policies of those third-party services separately.

16. Changes to this Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will be published on the website with the effective date shown above.

17. Contact

For privacy-related questions, rights requests, or data protection enquiries, contact:

GOLDEN GATE LIVING DEVOLOPMENT S SL
Email: contact@goldengateliving.es
Registered office: Calle Cartajima 40, ático en planta 3º, apartamento 331, Arroyo Las Cañas, 29689 Estepona (Málaga), España